I’ve often read online how much Yahoo sucks but I often thought it was exaggerated until I tried to update my Flickr account.
First I could not verify my mobile number because of an error
So no two factor authentication for me this week.
Next let’s try updating our email address …. mmmm ok we can add an alias account fine if it doesn’t mention yahoo but for some bizarre reason an alias address with yahoo in is invalid. Now I like to name my emails after the sites I register at so I know if spam does come in which site leaked my details so for this site it would be email@example.com and if ever spam arrives I know who to blame. I do this so much that firstname.lastname@example.org only gets spam so I simply send it straight to junk unless it’s a reply.
So Yahoo has let me add a few extra accounts for recovery should I need them but they need to be verified. Yes you guessed it….
Yes somebody really needs to look at their validation skills.
So lets get onto support… nooooooo lets not. There is just an endless loop of banal question and answers but if your question does not fit then forget it. So off to Twitter we go. Lets see what happens.
I bitch a LOT about poor service but sometimes companies just get it right and yesterday was one of those days. While trying to sign up for a Google Wallet Sandbox account it kept suggesting I live in the US of A but I don’t. So right there on the page is a help button. That help button leads to a page with contact information on and the ability to livechat. So a quick livechat later the problem wasn’t solved but I’d had an email to send screen shots and the incident had been escalated. This – on a Saturday – was fantastic support.
Well done Google Wallet
Footnote : if you have a site with any kind of signup then livechat can be a godsend so if you are big enough I suggest you look at implementing it.
We have all seen the ads with the fucking annoying catchline at the end … “people rule” well as like most marketing this is just bullshit.
If you are a tech nerd like me you will be aware that POODLE SSLv3 was compromised and there is no fix. Ok I understand this is an issue and sites would need to update but would you update your site and cut off your existing clients. No, not unless you are a complete and utter fuckwit. In this day and age we have such things as e-mail, Twitter, Facebook and some people even have their own web sites. Yet Valerio D’Alessio our “PayPal Integration Engineer” thought it was enough to announce the change here.
This article gives no hint at a fix, simply “In the coming days, we will remove support for SSL 3.0″ – No shit Sherlock you have already removed it both on the test site used in your own php framework and at 11am that day on the live site. So now my clients have lost the ability to take payments and I’m scrambling to try and fix an error I have no idea how it was introduced. So half a day wasted and thank god for StackOverflow otherwise I’d have ripped out more code.
So rude email to Paypal, a few tweets and a Facebook post yet no reply let alone an apology. Indeed my Facebook question was deleted, never a good sign.
As a footnote this is the comments section of their “blog” come critical news update system. Would you trust your money with these people because they really don’t rule.
Update Just had a call from one of our account managers with an apology – seems they were not fully aware either – which I appreciate – but she has escalated my concerns to the higher ups.
The lessons: if you annoy developers they will start to look at alternatives and I’m starting to look into Amazon and Google systems, will they be any better ? Maybe not but there is a limit to how many times you can piss a person off.
Ok this time all the info was publicly available anyway but just remember next time you share your data online it could end up on any web site.
Now chiptiming.co.uk have gone out of their way to enable remote debugging despite everything you are ever told about allowing such things. So would you trust your data with a third party who has no idea on security ?
There is nothing that annoys me more than web sites who don’t understand what constitutes a valid email address but it get’s 100 times worse when they allow you to change your password but when you log in you are met with this…..
So now waiting for their support on Twitter to get back to me…. not holding my breath. Bye bye Nike Running I suspect.